Scheduling and Resource Management for Cruise Lines
Introduction
Ensuring regulatory and safety compliance whilst maintaining a high level of customer satisfaction is a common objective of all cruise lines. All too frequently however, the information and process challenges involved in managing such large, diverse, and international crews can restrict the degree of optimisation and can lead to very manual processes.
Given the high crewing costs involved, this can have serious commercial as well as wider customer service implications.
Fortunately, leading systems such as OneView offer the potential to greatly reduce the management task, enabling fully evaluated optimisation and compliance decisions to be made, both operationally and strategically.
Drawing on decades of experience, it allows both the systems and services to address the specific requirements of cruise lines to optimise not only their crewing activities, but also their overall organisational design.
Challenges
The complexities of managing crews in an optimal and compliant manner presents huge challenges, but conversely huge opportunities for cost control, service improvement and strategic performance when the issues are overcome.
The workforce size and costs, the degrees of regulation and the further nuances of operating internationally means the process is exceptionally information intensive. However, solutions which fully address these requirements can open new opportunities on multiple levels.
OneView is such a system. Drawing on long track record and deep domain knowledge within the maritime and cruise industries, OneView provides the ability to efficiently support the entire scheduling process to directly meet the needs of the industry.
Moreover, its architecture provides unique flexibility to analyse, plan and align with near term demand change, but also wider regulatory and indeed industry change, so that overall organisational capability, as well as operational scheduling, can be enhanced and monitored.
OneView joins up workflows and provides the additional functionality demanded by the sector.
